Privacy policy



This Privacy Policy sets forth the basis upon which we will treat any personal data, including without limitation, payment data, and other data we collect from you or other sources or that you provide to us ("Data") For your access and use of www.canyol.com, the Canyol Mobile Application (collectively the "Site") and the Services and Applications (collectively, the "Services"). We understand the importance of this data and are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services you agree to treat the data in accordance with this Privacy Policy.

References to the conscience of the speaker (or similar) in this Privacy Policy are references to the Canniol site and "you" or "user" signals are references to you as an individual or legal person, as appropriate.




What data may we collect from you?

We may collect and process the following data:




The data you provide by filling out forms on the site, including data provided when registering to use the site and other shared registrations (eg social media logins), subscribing to our services, posting materials or requesting other services.

The data you provide when entering a competition or promotion via our site, completing a survey, voting, or providing reviews, testimonials or feedback.


The data you provide to us, or we may collect from you, when you report any difficulty you may encounter when using our Site.

Contact us if you contact us.

General, aggregated, demographic and non-personal data.

If you download or use our mobile app, we may be able to access details about your location and the location of your mobile phone, including your device's unique identifier.



Details of the transactions you have made through our website and details of the processing and delivery of the goods you ordered.

Details about your computer, including, for example, your IP address, operating system, browser type, as well as data related to your general Internet use (for example: by using technology that stores or accesses data on your device, such as Cookies, conversion tracking code, web beacons, etc. (collectively "cookies")).

Your e-mail address provided to us by others who have confirmed to us that they have agreed to share your e-mail address.

Any other data we consider necessary to enhance your experience of using the Site.



We may use data in the following cases:


To provide you with the information, products or services you request from us or we believe that you may be interested in them, and where you have agreed to be contacted for such purposes.

To provide you with services based on where you are, such as advertising, search results, and other content tailored to you.

To fulfill the obligations arising from any contracts between you and any other party using our Site, or between you and us.

To improve our services and to provide better and more customized services.

To ensure that our content is presented in the most effective way for you and the device you use to access our site.

To notify you of changes to our site.

For any other reason we deem necessary to enhance your browsing experience.

To manage incentive programs and meet your requests for incentives, and / or to allow you to participate in competitions and notify you in case of winning.




To whom can we disclose data?



Our customer data is a very important part of our business. Therefore, we only share data as described below and with companies that follow practices that have protection features and, at a minimum, similar to those of the privacy policy:


Other parties. To provide our services, we may cooperate with other affiliates or non-affiliated service providers (for example, logistics companies used to deliver products to you, marketing companies, processing payments for online transactions, etc.). In order to carry out your transactions, these other companies may store data in a digital wallet so that your use of our services is more efficient.


You understand how important these companies have access to relevant data to perform their tasks. We make sure that these companies do not use the data for other purposes. We may also receive data from these companies (for example, delivery data and updated addresses), for use (for example: to correct our records and deliver goods for any purchase you make). By using the Site, you consent to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers wherever they are located. These companies are contractually obligated to respect the privacy of the data.



Marketing and promotions. We may also use the data to provide you with information about the goods and services you may be interested in as well as enhance your experience in browsing and using the site, service messages, new features, improvements, special offers and events of interest. We can communicate with you through different channels, including but not limited to emails, web notifications, publications, phone, app messages, and news article transfer cards.


We may allow third parties to use the data, for example: We may provide data to advertisers to help them reach their target audience to enable us to comply with our obligations to advertisers (i.e., by showing their ads to the target audience).


In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example, if you win a competition, you may be asked to provide more personal data to confirm your eligibility and give you the prize. The collection of this data is conducted by us or by co-sponsors or vendors of promotional offers. Please note that you should review the privacy policies of this third party to learn how they use any data they collect.


Business Transfers: In the case of the acquisition of our site or all of our assets, customer data will be one of the assets transferred to the new owner


Security of Our Site and Other Sites: We disclose the customer's account and other personal data when we believe that such disclosure is appropriate to comply with laws and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes sharing data with other companies and institutions for several reasons, including fraud protection and credit risk reduction.




What protection standards do we apply?



We take the necessary technical, commercial, technical, and administrative steps to ensure that data is treated securely and in accordance with this Privacy Policy in order to protect data from unauthorized access, alteration, disclosure or destruction. We can, for example, use encrypted electronic technology to protect data as it is sent to our site, as well as an external electronic firewall, and an electronic firewall technology on our host computer so that we can counter malicious attacks on the network. Only employees, service providers and agents with knowledge of the data will be allowed access to carry out their work.

It is important for you to ensure that your password and the device you use to access our site are protected to avoid unauthorized access from third parties. You are solely responsible for keeping your password strictly confidential, for example, be sure to sign out after you have finished using a shared-use device.


Unfortunately, sending data over the Internet is not entirely secure. However, we will do our best to protect your data, but we do not guarantee the protection of data sent to our site, and you are solely responsible for the risk of sending any data.



How do you access and modify data?



You can access a wide range of data about your account and transactions with the site to view, and in some cases update, the data.


Examples of data that you can easily access on the site:


Updated data regarding your most recent purchase orders.

PII (including name, email, password, correspondence and personal ads preferences).

Payment settings (including credit card information).

Email notification settings.

You can refuse to receive our marketing messages in the future at any time by adjusting your client's mailing preferences, via the unsubscribe link found in email communications. To shop through the mobile application you will need to adjust the notification settings in the General section of your mobile.

In addition, our system will set cookies when you log into the site to ensure a pleasant and seamless user experience across the site. You can deactivate cookies by changing your browser settings. If cookies are deactivated, this will affect how our site works and you may not be able to access or use some or all of the functionality of the site. For example, performance cookies collect information about how you use the site — the pages you visit most often — allowing us to provide you with relevant and targeted options that enhance your browsing experience and use of the site.

We may retain a copy of the data for compliance purposes, particularly when you update the information where we keep a copy of the data previously stored in our records.



What if we change our privacy policy?



Our work is constantly changing, so our privacy policy may be affected and need a parallel change. We will publish the current version of this Privacy Policy on the Site and will remain in effect since its publication on the Site or on the date we set by us as the effective date.


You should check the Privacy Policy regularly. If you continue to use the Site after any changes, you agree to this Privacy Policy as amended.



How can you contact us?

If you have any questions regarding your data on the website, please contact us at help@canyol.com and let us know the exact description of your inquiries, and we will respond to them.